our returns policy & warranty

at Kellie & Abbie, we care about the quality of our products. 

we only accept return of goods under some reasonable circumstances.

cancellation of orders

to cancel or modify an order, please contact us immediately.

please note that we do not accept cancellations or modification for orders that have already been shipped.

faulty/defective product

we will provide a replacement free of charge, or refund the purchase price at our election for faulty/defective products that have been returned to us within 30 days of purchase date.

this is subject to:

  • the product has not been tampered with.
  • inspection and/or testing by us of the returned product.
  1. you must contact us via email at kellieandabbie@westnet.com.au with RETURN/WARRANTY in the headline
  2. you will be issued a returns form
  3. upon completion of the form we will contact you with a returns authorisation
  4. post the item back to us with a copy of your proof of purchase

the faulty/defective product must be sent to us by REGISTERED POST.

we will not send a replacement until the faulty/defective has been returned to us. no exceptions!! you can't get a replacement at a "Bricks and Mortar" retailer without first returning the faulty/defective product and we are no different.

this is a standard practice and is covered by law

original shipping charges are not refundable and purchasers are responsible for shipping charges back to us. we will pay the shipping charges on the replacement product.
 

wrong product/change of mind

in the event that you have ordered the wrong product or have changed your mind, Kellie & Abbie will (at our discretion) generally accept the return of the product and then credit the sale price (excluding shipping charges)

you will be issued with a store credit voucher, via email

  1. you must contact us via email at kellieandabbie@westnet.com.au with RETURN in the headline
  2. you will be issued a returns form
  3. upon completion of the form we will contact you with a returns authorisation
  4. post the item back to us with a copy of your proof of purchase

the returned product must be sent to us by REGISTERED POST.

please pack the goods in another box or padded envelope so the original packaging will not be damaged by stickers, courier labels ect.

we will only issue a CREDIT VOUCHER not a refund

credit vouchers are at the discretion of Kellie & Abbie and are subject to:

  • the product is unopened and unused
  • the product being shipped back to us within 14 days of receipt by the customer
  • the product was not discounted or on sale
  • the product has not been damaged through normal wear and tear, is unused and in its original packaging.

 

product warranties

Kellie & Abbie provides a replacement or money back warranty against faulty/defective material or workmanship, in accordance with the relevant manufacturers warranty, on all products provided that the faulty/defective item is returned within 30 days of the invoice date (or as otherwise stipulated in the product description) and in accordance with Kellie & Abbie returns policy requirements.

1. you must email us at kellieandabbie@westnet.com.au with ‘RETURNS/WARRANTY’ in the headline

2. you will be issued a claims form

3. on receipt of the faulty/defective product/s within this period Kellie & Abbie will if required carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s.

at your request we will either supply you with a replacement or refund you the purchase price of the defective product.  please note this process may take some time particularly if the original manufacturer requires the product/s be returned back to them. we will always try to handle any returns as quickly as possible but we cannot guarantee how long this will take.

4. this warranty excludes damages due to negligence.

5. proof of purchase must be submitted for all claims under warranty.