policy page

returns and warranty

at Kellie & Abbie, we care about the quality of our products. 

we only accept return of goods under some reasonable circumstances.

cancellation of orders

to cancel or modify an order, please contact us immediately.

please note that we do not accept cancellations or modification for orders that have already been shipped.

faulty/defective product

we will provide a replacement free of charge, or refund the purchase price at our election for faulty/defective products that have been returned to us within 30 days of purchase date.

this is subject to:

  • the product has not been tampered with.
  • inspection and/or testing by us of the returned product.
  1. you must contact us via email at kellieandabbie@westnet.com.au with RETURN/WARRANTY in the headline
  2. you will be issued a returns form
  3. upon completion of the form we will contact you with a returns authorisation
  4. post the item back to us with a copy of your proof of purchase

the faulty/defective product must be sent to us by REGISTERED POST.

we will not send a replacement until the faulty/defective has been returned to us. no exceptions!! you can't get a replacement at a "Bricks and Mortar" retailer without first returning the faulty/defective product and we are no different.

this is a standard practice and is covered by law

original shipping charges are not refundable and purchasers are responsible for shipping charges back to us. we will pay the shipping charges on the replacement product.
 

wrong product/change of mind

in the event that you have ordered the wrong product or have changed your mind, Kellie & Abbie will (at our discretion) generally accept the return of the product and then credit the sale price (excluding shipping charges)

you will be issued with a store credit voucher, via email

  1. you must contact us via email at kellieandabbie@westnet.com.au with RETURN in the headline
  2. you will be issued a returns form
  3. upon completion of the form we will contact you with a returns authorisation
  4. post the item back to us with a copy of your proof of purchase

the returned product must be sent to us by REGISTERED POST.

please pack the goods in another box or padded envelope so the original packaging will not be damaged by stickers, courier labels ect.

we will only issue a CREDIT VOUCHER not a refund

credit vouchers are at the discretion of Kellie & Abbie and are subject to:

  • the product is unopened and unused
  • the product being shipped back to us within 14 days of receipt by the customer
  • the product was not discounted or on sale
  • the product has not been damaged through normal wear and tear, is unused and in its original packaging.

 

product warranties

Kellie & Abbie provides a replacement or money back warranty against faulty/defective material or workmanship, in accordance with the relevant manufacturers warranty, on all products provided that the faulty/defective item is returned within 30 days of the invoice date (or as otherwise stipulated in the product description) and in accordance with Kellie & Abbie returns policy requirements.

1. you must email us at kellieandabbie@westnet.com.au with ‘RETURNS/WARRANTY’ in the headline

2. you will be issued a claims form

3. on receipt of the faulty/defective product/s within this period Kellie & Abbie will if required carry out what tests are needed or return the product/s to the original manufacturer for testing to confirm the fault/s.

at your request we will either supply you with a replacement or refund you the purchase price of the defective product.  please note this process may take some time particularly if the original manufacturer requires the product/s be returned back to them. we will always try to handle any returns as quickly as possible but we cannot guarantee how long this will take.

4. this warranty excludes damages due to negligence.

5. proof of purchase must be submitted for all claims under warranty.

 

 privacy policy

this statement sets out the Kellie & Abbie policies relating to the collection and use of your personal information.  it applies to your conduct on the Kellie & Abbie website.  these policies are in addition to the Kellie & Abbie terms of service and should be read in conjunction with such terms of service.

Kellie & Abbie has created this privacy statement in order to demonstrate our firm commitment to privacy.  the following discloses the information gathering and dissemination practices for Kellie & Abbie

 

consumer information 

during the process of visiting our website, Kellie & Abbie does not automatically collect any personally identifiable information about you such as name, address, phone number, or e-mail address. however, Kellie & Abbie does obtain some types of non-personally identifiable information such as, but not limited to, the internet service provider you use to connect to the internet, your browser type, or the type of computer operating system you use (macintosh or windows, for example).  the information collected by Kellie & Abbie is used for the purpose of generating demographic data about our visitors.



information automatically logged

when you browse our store, we automatically receive your computer’s internet protocol (IP) address. Kellie & Abbie uses your IP address to help diagnose problems with our server and to administer our website.  our server software automatically logs all accesses to materials located on our servers.

this information remains private to persons associated with Kellie & Abbie

 

personal information

when you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.


we may use this to ship your order, contact you or send you email marketing (if applicable): with your permission, we may send you emails about our store, new products and other updates.


how do you get my consent?

when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

if we ask for your personal information for a secondary reason, like marketing, we will either ask you for your expressed consent, or provide you with an opportunity to say no.

how do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at kellieandabbie@westnet.com.au or clicking the unsubscribed link at the bottom of an email sent to your address.

data collection 

Kellie & Abbie, as well as many other sites on the Internet, use tracking technologies such as "cookies, pixels or similar technologies” to enhance your experience on the web.  we cannot use these to personally identify you in any way.

what are these tracking technologies and why do we use them?

tracking technologies collect pieces of data that is stored on your computer at certain times during your visits to a website. this unique data may later be recovered from your computer in order to personalise your internet experience. tracking technologies can help advertisers understand what you like and don't like about their offerings so that they can cater better to your needs the next time you are interested in their products or services.  information collected by tracking technologies is transferred to our integrated omnisend customer data base.

 

public forums

this site may make forums, downloads, articles and/or news available to its users. Please note that any information that you choose to disclose while registering to use these areas becomes public information and therefore you should exercise caution when deciding to disclose any personal information. Little Cherubs Baby Shop does not and will not sell the information collected to any third parties.

 

promotions 

Kellie & Abbie will sometimes run promotions/offers on our site in which we ask visitors for personal information (like name, email and mailing address). this contact information is used only to get in touch with the visitor when necessary.

 

shopify

our store is hosted on Shopify Inc. they provide us with the online e-commerce platform that allows us to sell our products and services to you.

your data is stored through Shopify’s data storage, databases and the general Shopify application.  they store your data on a secure server behind a firewall.

payment:

if you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data.  it is encrypted through the payment card industry data security standard (PCI-DSS).  your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. after that is complete, your purchase transaction information is deleted.

all direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI security standards council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

for more insight, you may also want to read Shopify’s terms of service here or privacy statement here.

 

external links  

this site may contain links to other sites.  Kellie & Abbie is not responsible for the privacy practices or the content of such websites.

 

security 

this site has security measures in place to protect the loss, misuse, and alteration of the information under our control.  in the event, that any information (such as access logs) should accidentally be made available to a third party, we will ensure due diligence to track and report the accident to proper authorities. Kellie & Abbie cannot be held accountable for any misuse of such information.

 

copyright and trademark notice

the contents of all material available on this internet site are copyright (C) Kellie & Abbie, and content may not be reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of Kellie & Abbie.

Kellie & Abbie users may download pages or other content for their own use, without modification, on a single computer.  however, no part of such content may be otherwise or subsequently reproduced, downloaded, disseminated, published, or transferred in any form or by any means, except with the prior written permission of, and with express attribution to Kellie & Abbie

copyright infringement is a violation of federal law and is subject to criminal and civil penalties.  all trademarks are the property of their respective owners

 

legal notice and disclaimer 

the technical information contained herein is provided to Kellie & Abbie by Kellie & Abbie staff and non-staff.  while Kellie & Abbie makes every effort to present accurate and reliable information on this internet site, Kellie & Abbie does not endorse, approve, or certify such information, nor does it guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of such information.  use of such information is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, timeliness.  reference herein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favouring by Kellie & Abbie.

Kellie & Abbie (including its management team, staff and independent contractors) assumes no responsibility for the consequences resulting from the use of the information herein, (or from use of the information obtained at linked Internet addresses,) or in any respect for the content of such information, including (but not limited to) errors or omissions, the accuracy or reasonableness of factual or scientific assumptions, studies or conclusions, the defamatory nature of statements, ownership of copyright or other intellectual property rights, and the violation of property, privacy, or personal rights of others. Kellie & Abbie is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on such information.  no guarantees or warranties, including (but not limited to) any express or implied warranties of merchantability or fitness for a particular use or purpose, are made by Kellie & Abbie with respect to such information.

at certain places on this Kellie & Abbie internet site, live 'links' to other internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Kellie & Abbie. Kellie & Abbie does not endorse, approve, certify, or control these external internet addresses and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses.

use of any information obtained at such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, timeliness.

reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favouring by Kellie & Abbie

 

changes to this statement

we reserve the right to modify this privacy policy at any time, so please review it frequently.  changes and clarifications will take effect immediately upon their posting on the website.  if we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

if our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you

 

contact 

contact us if you have any questions about this privacy statement, the practices of this site, or your dealings with this website, contact us via email at: kellieandabbie@westnet.com.au